Ryvor
Privacy Policy
This Privacy Policy describes how Ryvor Group, LLC ("Ryvor," "we," "us," or "our") handles information when you visit ryvor.com, ryvorgolf.com, and other Ryvor-controlled web pages that link to this Privacy Policy (the "Site"). This Privacy Policy applies solely to information collected through the Site. If you become a Ryvor client or vendor, additional information collected offline or through separate service agreements is governed by those specific contracts.
Who We Are
Ryvor Group provides luxury hospitality cleaning, maintenance, and related services in the United States.
Ryvor Group, LLC
1905 Dana Dr.
Fort Myers, FL 33907
Email: [email protected]
Mail: Ryvor Group, Attn: Privacy Request, 1905 Dana Dr., Fort Myers, FL 33907
Information We Collect
We collect information in three main ways: information you provide, information processed when you use certain Site features, and optional analytics information if you consent.
Information You Provide
Contact information. When you use our contact form, we may collect your name, email address, message, service interest, and any other information you choose to submit.
Communications. If you email or call us directly, we receive whatever information you choose to share.
Please do not submit sensitive personal information through the Site, such as Social Security numbers, government ID numbers, financial account numbers, health information, precise geolocation, information about children, or other sensitive information that is not necessary for your inquiry.
Technical and Usage Information
If you accept optional analytics cookies or similar technologies, we may collect technical and usage information to understand site traffic, campaign attribution, and lead-generation performance. This includes page views, approximate location derived from IP address, referrer and UTM campaign data, browser and device type, timestamps, section views when key parts of the page become visible, call-to-action clicks, phone or email link clicks, outbound link clicks, aggregate video engagement, where enabled, and form-level events.
These form-level events include whether a form was viewed, started, submitted, or encountered an error. If you submit a contact form, your inquiry may include the general service category you selected so we can understand and respond to your request. However, analytics tools do not capture your name, email, phone number, company, property address, message, or other inquiry details. We do not use analytics to capture the contents of form fields or free-text form messages.
We do not intentionally collect sensitive categories of personal information through the Site.
Limited Metrics and Attribution When Analytics Is Declined
If optional analytics is declined or disabled, we may still review limited, privacy-preserving pageview counts that do not use optional analytics cookies or persistent browser identifiers. Where we use technical methods such as hashing to reduce identifiability, we do not use those methods to identify you, build profiles, or track you across unrelated websites.
Separately, our hosting and security systems may process ordinary technical logs needed to deliver and protect the Site, as described below. We may also review limited aggregated site-performance metrics that do not use analytics cookies, local storage, or cross-site identifiers.
We may temporarily store limited attribution information in your browser's session storage, such as UTM parameters, landing page, referrer, and first-seen page. This helps us understand how an inquiry reached Ryvor if you choose to submit a contact form. This session-based attribution storage is limited to the browser session, is not used for cross-site tracking, is not used for targeted advertising, and is not used to capture form-field contents or free-text messages.
How We Use Information
We collect and use information that is adequate, relevant, and reasonably necessary for our business operations.
We use information to:
- Respond to inquiries and evaluate business opportunities.
- Manage business relationships and communications, including securely storing contact records.
- Operate and secure the Site, diagnose technical issues, measure page performance, understand which pages and calls-to-action are useful, and improve Site layout, content, and navigation.
- Understand aggregate traffic sources, campaign links, and lead-generation performance without using cross-context behavioral advertising.
- Comply with law, enforce our terms, protect our rights, prevent fraud, and prevent misuse of the Site.
- We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. We do not process personal information for targeted advertising. We do not use tracking pixels, such as Meta Pixel, to build advertising profiles.
Service Providers and Limited Disclosures
We use service providers to operate the Site, process inquiries, maintain security, and support internal administration, such as auditing, corporate governance, and compliance. These providers process information on our behalf, on our instructions, and for the purposes described in this Privacy Policy.
We may use the following categories of service providers:
Analytics. We use PostHog for basic website analytics when you consent to understand site traffic, campaign attribution, and lead-generation performance. PostHog helps us understand how visitors interact with the Site so we can improve page layout, navigation, performance, and lead-generation effectiveness. We configure PostHog not to capture the contents of contact form fields, free-text form messages, passwords, payment information, or other sensitive information. We do not use session replay.
Form processing. We use Formspree and may use similar third-party form processors to securely route contact form submissions to our inbox. Form data is transmitted only when you submit the form. As described above, campaign attribution information may be stored in your browser's session storage so it can be included when a contact form is submitted. These fields are included directly in your inquiry submission, not in optional analytics events.
Hosting, CDN, security, and logging. We use hosting, content delivery, security, and logging providers to serve the Site, maintain performance, diagnose issues, and protect the Site from misuse. These providers may process technical logs, such as IP address, browser type, request timestamps, requested URLs, and security-event information.
Business systems. We may use business systems such as email, secure storage, and, if adopted, customer relationship management tools to store inquiries and manage communications with you.
Video hosting. We use third-party video platforms, such as YouTube, in their privacy-enhanced mode where available. In privacy-enhanced mode, these platforms are designed to limit cookie storage before you interact with the video, but the provider may process data when you choose to play or interact with embedded content. Ryvor does not send identified video-viewing behavior to analytics providers or video platforms.
Local fonts. Typography, styling, and icon font files are hosted locally on our own servers to protect your privacy and eliminate external third-party font requests.
We do not sell personal information, share personal information for cross-context behavioral advertising, or disclose personal information to third-party advertising networks for targeted advertising.
Categories of Personal Information We May Collect
Depending on how you interact with the Site, we may collect the following categories of personal information:
- Identifiers, such as name, email address, IP address, and online identifiers.
- Internet or electronic network activity information, such as page views, browser type, device information, referrer information, timestamps, and Site interactions.
- Approximate geolocation information, such as country or region derived from IP address.
- Commercial or inquiry information, such as service interest and business inquiry details.
- Communications content, such as messages you choose to submit through the contact form or by email.
- We do not intentionally collect sensitive personal information through the Site.
How We Disclose Information
We may disclose information in the following limited circumstances:
- Service providers. We disclose information to service providers that help us operate the Site, process contact forms, provide analytics with consent, host videos, store communications, maintain security, and support internal administration, such as auditing, billing, corporate governance, and compliance.
- Legal and compliance purposes. We may disclose information if required by law, subpoena, court order, government request, similar legal process, or as reasonably necessary to establish, exercise, or defend legal claims.
- Protection of rights and security. We may disclose information when reasonably necessary to protect Ryvor, our Site, our users, our business, or others from fraud, misuse, security incidents, or unlawful activity.
- Business changes. If Ryvor is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to appropriate protections.
- We do not sell personal information, share personal information for cross-context behavioral advertising, or disclose personal information to third-party advertising networks for targeted advertising.
How Long We Keep Information
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
Contact inquiries. We retain contact inquiries as long as reasonably necessary to respond, evaluate business opportunities, maintain ordinary business records, resolve disputes, and comply with legal obligations, unless you request deletion sooner and we are legally able to delete the information.
Analytics. We configure our systems to retain general usage data for up to 1 year, unless a shorter period is required or the data is aggregated or deleted sooner.
Consent records. We retain consent records for as long as reasonably necessary to demonstrate compliance with your choices.
Service providers may retain limited technical, backup, security, or legal compliance logs according to their own retention practices and our agreements with them.
U.S. State Privacy Rights
Depending on where you live and whether a particular state privacy law applies to Ryvor, you may have certain rights regarding your personal information. If a state privacy law applies to Ryvor and your request, we will honor applicable rights as required by that law. If you are unsure whether a law applies, contact us and we will respond in good faith.
We collect personal information directly from you, automatically from your browser or device when you use the Site, and from our service providers that support the Site.
Depending on applicable law, your rights may include the following:
Right to Access: You may request access to personal information we maintain about you, including categories of personal information where required by applicable law.
Right to Know: You may request information about the categories of personal information we collect, the purposes for collection, the categories of sources, the categories of personal information disclosed, and the categories of service providers or third parties to whom information is disclosed.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Delete: You may request that we delete personal information we collected from or about you, subject to legal exceptions.
Right to Opt Out: You may have the right to opt out of the sale of personal information, sharing of personal information for cross-context behavioral advertising, targeted advertising, or certain profiling activities.
Note: Ryvor does not sell personal information, share personal information for cross-context behavioral advertising, or process personal information for targeted advertising.
Right to Appeal: If we decline to take action regarding your privacy request, you may have the right to appeal our decision. To appeal, reply to our denial email and state that you would like to appeal the decision.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Universal Opt-Out Signals
Where legally required, and where technically feasible, we recognize and honor browser-based opt-out preference signals, including Global Privacy Control (GPC). Because Ryvor does not sell personal information, share personal information for cross-context behavioral advertising, or process personal information for targeted advertising, these signals do not need to opt you out of those activities on this Site.
When we detect a recognized Global Privacy Control signal, we treat it as a request to opt out of optional analytics. As a result, optional analytics cookies are not enabled for that browser unless you later adjust your browser or privacy settings and affirmatively accept optional analytics.
How to Exercise Your Rights
To exercise your rights, contact us using one of the methods below:
Email: [email protected]
Mail: Ryvor Group, Attn: Privacy Request, 1905 Dana Dr., Fort Myers, FL 33907
We may request specific information to confirm your identity before processing your request. We will respond within the time required by applicable law. If we need more time, we will notify you as permitted by law.
Where applicable, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly with us.
International Visitors
Ryvor is based in the United States, and our services are targeted to U.S. audiences. If you access the Site from outside the United States, your information may be processed in the United States and other countries where our service providers operate. These countries may have privacy laws that differ from those in your location.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to a marketing website to protect personal information. However, no method of transmission or storage is completely secure.
Children
The Site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The effective date at the top will change when we make updates. The updated Privacy Policy will apply when posted unless otherwise stated.
Contact
Ryvor
1905 Dana Dr.
Fort Myers, FL 33907
Email: [email protected]