Ryvor
Ryvor Privacy Policy
This Privacy Policy explains how Ryvor Group, LLC ("Ryvor," "we," "us," or "our") handles information when you visit ryvor.com, ryvorgolf.com, and other Ryvor-controlled pages that link to this Privacy Policy (the "Site").
This Privacy Policy applies only to information collected through the Site. If you become a Ryvor client, vendor, contractor, or business partner, additional information collected offline or through separate agreements may be governed by those agreements.
Some features and privacy controls may roll out at different times across Ryvor-controlled sites. Where a particular feature is available on a Ryvor-controlled site, this Privacy Policy describes how that feature handles information.
Who We Are
Ryvor Group provides luxury hospitality cleaning, maintenance, and related services in the United States.
Ryvor Group, LLC
1905 Dana Dr.
Fort Myers, FL 33907
Privacy requests: [email protected]
General inquiries: [email protected]
Mail: Ryvor Group, Attn: Privacy Request, 1905 Dana Dr., Fort Myers, FL 33907
Information We Collect
We collect information in three main ways:
- information you provide to us;
- information processed when you use Site features, such as contact forms or video content; and
- limited technical and usage information when cookieless analytics is enabled.
- We do not intentionally collect sensitive personal information through the Site. Do not submit Social Security numbers, government ID numbers, financial account numbers, health information, precise geolocation, information about children, or other sensitive information that is not necessary for your inquiry.
Contact Form Information
When you use a contact form, we may collect:
- name;
- email address;
- phone number, where a form asks for it;
- message or inquiry details;
- service interest, service timeline, or general service category;
- business or property information you choose to submit, such as golf course name or location;
- any other information you choose to submit.
Contact form submissions are processed through Formspree and may be routed to Ryvor's email and business communication systems. Form data is transmitted when you submit the form. If you submit an inquiry, Ryvor may retain your message and related communications as ordinary business records.
Communications
If you email or call us directly, we receive the information you choose to provide in that communication.
Attribution Information
When you visit the Site, we may temporarily store limited attribution information in your browser's session storage. This may include:
- landing page;
- referrer;
- first-seen page;
- UTM parameters, such as utm_source, utm_medium, utm_campaign, utm_content, and utm_term.
This attribution information helps us understand how an inquiry reached Ryvor if you choose to submit a contact form. It is session-based, is not used for cross-site tracking, is not used for targeted advertising, and is not used to capture form-field contents or free-text messages.
If you submit a contact form, Formspree may receive the contact form fields and attribution fields included with that submission, including landing page, full referrer URL, first-seen page, and UTM parameters.
Analytics Information
We use PostHog for limited cookieless analytics to understand website usage and lead-generation performance. PostHog may process limited technical and usage information, such as pages visited, referral source, campaign parameters, device type, browser, operating system, CTA interactions, outbound link clicks, scroll depth, and contact form submission events. Some technical analytics metadata may be considered personal information or personal data under certain laws, even where Ryvor does not use it to identify individual visitors.
We use country-level region detection through our infrastructure provider to determine whether analytics consent is required. We may also use our infrastructure provider to derive approximate location, such as country, region, or city, for analytics if that feature is enabled. We do not include raw IP addresses as analytics event properties, and PostHog IP-based GeoIP enrichment is disabled for analytics events. We do not send postal codes, latitude, longitude, names, email addresses, phone numbers, full form messages, raw form contents, or full referrer URLs to analytics. We do not use analytics for advertising profiles, retargeting, or cross-site tracking.
Contact form submissions are handled separately and are not sent to analytics as form contents.
PostHog analytics may run in two ways:
- in consent-required regions, only after you accept analytics; or
- in baseline regions, unless you opt out or send a recognized Global Privacy Control signal.
When analytics is enabled, PostHog may receive allowlisted analytics events and properties, such as:
- page viewed;
- section viewed;
- scroll depth milestone;
- call-to-action interaction;
- phone or email link interaction;
- external link domain;
- contact form submitted or error event;
- site error event;
- analytics consent choice event, where applicable;
- page path, page hash, and page title;
- landing page;
- referrer domain, not full referrer URL;
- UTM parameters;
- device type, browser, operating system, and viewport size bucket;
- form name and general service category;
- error type and hashed error message.
PostHog does not receive names, email addresses, phone numbers, full form messages, raw form contents, full referrer URLs, raw user agent strings, postal codes, latitude, or longitude.
PostHog is configured for cookieless analytics. Automatic capture, session replay, surveys, heatmaps, automatic pageview capture, automatic pageleave capture, and web-vitals capture are disabled. We do not use PostHog identify calls on the Site.
We do not use PostHog analytics to identify individual visitors, build advertising profiles, retarget people across unrelated websites, or serve targeted advertising.
How We Use Information
We use information for the following purposes:
- to respond to inquiries, evaluate business opportunities, and follow up with you about Ryvor services related to your inquiry;
- to manage business communications and contact records;
- to route and process contact form submissions;
- to understand how visitors interact with the Site when analytics is enabled;
- to improve Site layout, content, navigation, and reliability;
- to understand aggregate traffic sources, campaign links, and lead-generation performance;
- to operate, secure, debug, and protect the Site;
- to prevent fraud, misuse, security incidents, or unlawful activity;
- to comply with legal obligations and protect our rights.
We do not use the Site to build advertising profiles or track visitors across unrelated websites.
Third-Party Service Providers
Analytics Provider
We use PostHog for limited cookieless website analytics when analytics is enabled. PostHog receives only allowlisted analytics events and properties. We configure the Site not to send contact form contents, names, email addresses, phone numbers, full messages, full referrer URLs, postal codes, latitude, longitude, or raw form-field values to PostHog.
PostHog is hosted through PostHog's U.S. cloud endpoint in the current implementation. PostHog analytics retention depends on Ryvor's account settings, PostHog's applicable terms, and the settings available in Ryvor's PostHog account.
Form Processing Provider
We use Formspree to process contact form submissions. Formspree may receive the information you submit in the contact form, such as name, email address, message, and service interest, as well as attribution fields such as UTM parameters, landing page, full referrer URL, and first-seen page.
Formspree submission history is subject to Ryvor's account settings, Formspree's applicable terms, and the settings available in Ryvor's Formspree account. Form submissions may also be routed to Ryvor's email and business communication systems.
CDN, Security, and Infrastructure Providers
We use Cloudflare and hosting infrastructure to deliver, secure, debug, and protect the Site. These providers may process technical information such as IP address, request metadata, browser information, requested URL, timestamps, and security-event information.
Cloudflare may provide country-level information used for region-aware analytics consent routing only. Cloudflare country information is not sent to PostHog as analytics properties.
Cloudflare and hosting log retention depends on provider settings, security needs, and ordinary operational practices. We do not use these infrastructure logs for targeted advertising.
Video Provider
The Site may use a third-party video provider in privacy-enhanced or reduced-tracking mode where available. The video iframe is designed not to load until you choose to play or interact with the video.
Once you interact with a video, the video provider may process information under its own terms and privacy policy. Ryvor does not send identified video-viewing behavior to PostHog.
Local Fonts
The Site uses locally hosted fonts. The implementation is intended not to make runtime requests to third-party font CDNs such as Google Fonts.
Categories of Personal Information We May Collect
Depending on how you interact with the Site, we may collect the following categories of personal information:
- identifiers, such as name, email address, IP address in infrastructure logs, and online identifiers where applicable;
- internet or electronic network activity information, such as page views, browser type, device type, operating system, viewport bucket, timestamps, Site interactions, referrer domain, and campaign-link information;
- commercial or inquiry information, such as service interest and business inquiry details;
- communications content, such as messages you submit through the contact form or by email.
We do not intentionally collect sensitive personal information through the Site.
Sale, Sharing, and Targeted Advertising
The Site is not designed to sell personal information, share personal information for cross-context behavioral advertising, or process personal information for targeted advertising.
The Site does not use Meta Pixel, Google Analytics, Hotjar, live chat, ad networks, third-party advertising pixels, or third-party advertising cookies in the current implementation.
Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
Contact inquiries may be retained as part of ordinary business records unless and until they are deleted, no longer needed, or required to be retained for legal, accounting, dispute-resolution, or compliance purposes.
Formspree submission history is subject to Ryvor's account settings, Formspree's applicable terms, and the settings available in Ryvor's Formspree account.
PostHog analytics retention depends on Ryvor's account settings, PostHog's applicable terms, and the settings available in Ryvor's PostHog account.
Deleted information may persist for a limited period in backups, logs, or archival systems before being deleted or overwritten according to ordinary retention cycles.
Consent and opt-out records stored in browser local storage remain until you clear browser storage, reset privacy preferences, or the Site invalidates an older policy version.
Session attribution and region information stored in browser session storage are intended to be limited to the browser session.
Cloudflare and hosting logs are retained according to provider settings, security needs, and ordinary operational practices.
Your Choices
You may choose not to submit a contact form. You may also contact us by email or phone instead.
You may contact us at [email protected] to request access to, correction of, or deletion of personal information you have submitted through the Site. We may need to verify your request and may retain information where permitted or required by law.
You may manage analytics using Cookie & Privacy Choices in the Site footer or at /privacy/#cookies-analytics.
Analytics choices are stored separately for each Ryvor-controlled site you visit, so you may need to manage your choices separately on ryvor.com and ryvorgolf.com.
Depending on your region and privacy status, you may be able to accept analytics, reject analytics, opt out of analytics, or reset privacy preferences.
You may also use a browser or browser extension that sends Global Privacy Control. When recognized, GPC disables analytics for that browser.
You can clear local storage and session storage in your browser. Clearing storage may reset your preferences and attribution session data.
U.S. State Privacy Rights
Depending on where you live and whether a particular state privacy law applies to Ryvor and your request, you may have rights regarding your personal information. If an applicable law applies to Ryvor and your request, we will respond as required by that law.
Depending on applicable law, these rights may include the right to:
- access personal information;
- know categories of personal information collected, sources, purposes, and disclosures;
- correct inaccurate personal information;
- delete personal information, subject to legal exceptions;
- opt out of sale, sharing, targeted advertising, or certain profiling activities, where applicable;
- appeal a denied request, where applicable;
- not be discriminated against for exercising privacy rights.
To exercise privacy rights, contact us at:
Email: [email protected]
Mail: Ryvor Group, Attn: Privacy Request, 1905 Dana Dr., Fort Myers, FL 33907
We may request information to verify your identity before processing a request. Where applicable, you may designate an authorized agent to submit a request on your behalf. Where required by applicable law, we will respond to privacy requests within the time period required by that law.
International Visitors
Ryvor is based in the United States, and the Site is intended primarily for U.S. audiences. If you access the Site from outside the United States, your information may be processed in the United States and other countries where Ryvor or its service providers operate.
These countries may have privacy laws that differ from those in your location. Where required, Ryvor relies on appropriate service-provider safeguards or transfer mechanisms for international processing.
Security
We use administrative, technical, and organizational measures appropriate for a marketing website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date shows when this Privacy Policy was last revised. If we make material changes, we will provide notice as appropriate under the circumstances and applicable law. The updated Privacy Policy applies when posted unless otherwise stated.
Contact
Ryvor Group, LLC
1905 Dana Dr.
Fort Myers, FL 33907
Privacy requests: [email protected]
General inquiries: [email protected]
Mail: Ryvor Group, Attn: Privacy Request, 1905 Dana Dr., Fort Myers, FL 33907